CUSTOMER CARE POLICY

CUSTOMER CARE POLICY

Welcome to our salon! At peter of london Hair Salon and Spa, we prioritize your experience, ensuring that every visit leaves you feeling pampered and valued. Our Customer Care Policy is designed to build trust and provide clarity on how we handle your needs, from inquiries to aftercare.

1. Our Commitment to You
We are dedicated to providing exceptional service in a relaxing, luxurious environment. Our experienced team of stylists and customer care professionals are here to ensure your satisfaction with every service and product you receive. Your comfort and happiness are our top priorities.

2. How to Contact Us
For any questions, concerns, or feedback, we encourage you to reach out:

Phone: 305.274.1166
Email: info@peteroflondon.com
In-Person: Visit us at 11609 N Kendall Dr, Miami FL during business hours.
We aim to respond to all inquiries within 24 hours during business days.

3. Appointment Assistance
If you need help scheduling, rescheduling, or canceling an appointment, our customer care team is available to assist you. Please refer to our Appointment Policy for details on cancellations and late arrivals.

4. Service Satisfaction
Your satisfaction is our guarantee. If you are not entirely pleased with your service, please contact us within 48 hours of your appointment. We will work with you to address any concerns, including offering a complimentary adjustment or correction.

5. Product Support
Our team is happy to provide recommendations and support for any products purchased at our salon. Should you have questions about usage or experience any issues, please reach out. Refer to our Return and Exchange Policy for details on product returns or exchanges.

6. Feedback and Suggestions
We value your feedback as it helps us continually improve our services. Whether it’s a suggestion for new services or a note on how we can enhance your experience, we’re here to listen. Your insights are always welcome.

7. Privacy and Confidentiality
Your privacy is important to us. All personal information shared with us is handled with the utmost care and confidentiality. We will never share your details with third parties without your consent.

8. Building Long-Term Relationships
We believe in fostering lasting relationships with our clients. From personalized service recommendations to loyalty programs and exclusive offers, we are committed to making each visit special.

Thank you for choosing peter of london Hair Salon & Spa. We look forward to serving you and ensuring every experience with us exceeds your expectations.

PRIVACY & SAFETY

1. Introduction
At peter of london Hair Salon and Spa, your privacy and safety are our top priorities. We are committed to protecting your personal information and ensuring a secure experience when you visit our salon or use our services. This policy outlines how we collect, use, and protect your data.

2. Data Collection
Personal Information: We collect personal information such as your name, contact details, and payment information when you book an appointment, purchase products, or sign up for our newsletter.
Payment Information: We use third-party banking services to process payments securely. Your payment information is encrypted and never stored on our servers.
Website Data: When you visit our website, we may collect data such as your IP address, browsing behavior, and preferences to enhance your online experience.

3. Use of Information
Service Delivery: We use your personal information to schedule appointments, process transactions, and deliver the services you request.
Communication: We may contact you via email, phone, or text to confirm appointments, send reminders, and follow up on your visit.
Marketing: With your consent, we may send you promotional offers, updates, and newsletters. You can opt out of marketing communications at any time.

4. Data Protection
Secure Storage: Your personal information is stored securely, and we implement strict access controls to protect it from unauthorized access, disclosure, or alteration.
Third-Party Services: We only work with trusted third-party providers who comply with industry standards for data protection. These providers are contractually obligated to safeguard your information.
Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

5. Privacy Rights
Access and Correction: You have the right to access and correct your personal information. If you would like to update or review your data, please contact us.
Data Deletion: You may request the deletion of your personal information at any time, subject to certain legal obligations.
Opt-Out: You can opt out of marketing communications by following the unsubscribe link in our emails or by contacting us directly.

6. Safety Measures
In-Salon Safety: We maintain a safe environment in our salon by adhering to strict hygiene practices and complying with all relevant health and safety regulations.
Client Responsibility: We ask clients to inform us of any allergies, sensitivities, or health conditions that may impact their service experience.

7. Updates to This Policy
We may update this Privacy & Safety Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and we encourage you to review this policy regularly.

8. Contact Us
If you have any questions or concerns about this Privacy & Safety Policy, please contact us at peter of london 305.274.1166