HAIR SALON POLICY
HAIR SALON POLICY
1. Appointment Scheduling
Booking: Appointments should be booked in advance. Walk-ins are accepted based on availability.
Cancellations:​ Notify the salon at least 24 hours in advance to cancel or reschedule. Late cancellations or no-shows may incur a fee.
Late Arrivals: Clients arriving over 15 minutes late may need to reschedule.
2. Payment and Fees
Payment Methods:​ The salon accepts major credit/debit cards, cash, and some digital payments.
Gratuity:​ Tips are appreciated, typically 15-20% of the service cost.
Refunds: No refunds for services rendered, but the salon may offer corrections if notified promptly.
3. Health and Safety
Sanitation:​ Strict hygiene practices are followed. All tools are sterilized between clients.
COVID-19: The salon adheres to current health guidelines. Please reschedule if you’re feeling unwell.
Allergies:​ Inform your stylist of any allergies or sensitivities before the appointment.
4. Service Policies
Satisfaction:​ If unsatisfied, notify the salon within 48 hours for possible service correction.
Consultations: Complimentary consultations are available for major changes.
5. Children and Guests
Children:​ Must be supervised at all times. The salon may not accommodate young children without appointments.
Guests: Only clients receiving services should be in the service area.
6. Salon Etiquette
Behavior:​ A respectful environment is maintained. Disruptive behavior will not be tolerated.
Personal Items:​ The salon is not responsible for lost or stolen items.
7 Environmental Commitment
Sustainable Practices: The salon is committed to environmentally friendly practices, such as using eco-friendly products, recycling, and minimizing waste. Clients are encouraged to support these efforts by opting for paperless receipts and bringing reusable bags for product purchases.
Water Conservation: The salon takes measures to conserve water during services and appreciates clients' cooperation in these efforts.
RETURN AND EXCHANGE POLICY
1. Product Returns
Eligibility: Products must be unused, unopened, and in their original packaging to be eligible for return.
Time Frame: Returns are accepted within 14 days of purchase with the original receipt.
Refund Method: Refunds will be issued in the original form of payment.
Non-Returnable Items: Sale items, gift cards, and personalized products are final sale and cannot be returned.
2. Product Exchanges
Eligibility: Products must be in new, unopened condition and exchanged within 14 days of purchase.
Exchange Options: Exchanges can be made for the same item or another product of equal or lesser value. If the new item is of greater value, the price difference must be paid.
3. Service Corrections
Satisfaction Guarantee: If you’re not satisfied with a service, please notify the salon within 48 hours.
Correction Policy: The salon may offer a complimentary correction or adjustment. This must be done within a week of the original service.
Non-Refundable Services: Refunds are not offered for services rendered, but the salon strives to resolve any issues.
4. General Terms
Proof of Purchase: A receipt is required for all returns, exchanges, and service corrections.
Management Discretion: All returns, exchanges, and corrections are subject to management approval.