FREQUENTLY ASKED QUESTIONS

Do you accept walk-ins?

Yes, we accept walk-ins based on availability. However, to ensure you receive the service you desire at a convenient time, we recommend scheduling an appointment.
What safety and sanitation measures are in place?

We adhere to the highest standards of sanitation, with all tools and stations thoroughly cleaned between clients. We also follow any state or local health guidelines, including COVID-19 protocols if applicable.
How can I book an appointment?

Appointments can be booked online through our website, via phone, or by visiting the salon. We recommend booking in advance to secure your preferred time and stylist.
What products do you use and sell?

We use and retail high-end, salon-exclusive hair care products from brands like FORMULA 18, ALURAM and IGORA COLOR. Our stylists can recommend the best products for your hair type and needs.
What payment methods do you accept?

We accept all major credit/debit cards, cash, and mobile payment options like Apple Pay and Google Pay.
Do you offer consultations?

Yes, we offer complimentary consultations for all services, especially for new clients or those considering significant changes to their hairstyle or color.
What services do you offer?

We offer a full range of hair services, including cutting, coloring, highlights, balayage, blowouts, keratin treatments, extensions, and bridal styling. We also provide luxury scalp and hair treatments.
What is your policy on hair corrections or adjustments?

If you’re not completely satisfied with your service, please contact us within 48 hours. We offer complimentary corrections or adjustments within a week of the original appointment.
How often should I get my hair cut?

Sharper styles tend to grow out better, meaning you can wait a little longer for a trim. If you want to keep your hair at the same length, get it cut every 6 to 8 weeks. But if you want to grow it a little longer, cut it every 8 to 12 weeks.
Is gratuity included in the service price?

Gratuity is not included in the service price. It is appreciated and can be added to your payment or given in cash. A tip of 15-20% of the service cost is customary.
What should I do if I have allergies or sensitive skin?

Please inform your stylist of any allergies or sensitivities before your appointment. We will use products and techniques that are safe for your skin and hair.
Do you offer gift cards?

Yes, we offer gift cards in various denominations, available for purchase in the salon or online. They make the perfect gift for any occasion.
What is your cancellation policy?

We require at least 24 hours' notice to cancel or reschedule an appointment. Late cancellations or no-shows may incur a fee of 50% of the scheduled service.
Can I bring my child or guest to my appointment?

We strive to maintain a relaxing environment for all clients. Children must be supervised at all times, and we ask that only those receiving services be present in the service area.
What is an FAQ section?

An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.